Frequently Asked Questions

Payment FAQs
How long will payment be confirmed?How to inform us of the relevant information after payment?How do I know whether my payment went through or not?The payment can be canceled after the payment?
My Orders FAQs
How to edit orders?Can I return my package if I don’t like it?Does my package need a signature?I’ve just conformed my order, can I add other item to it?When will I receive conformation that my order is on its way to me?
Returns & Refunds FAQs
Can I return the package if I don’t think it is the correct one?Can I get a full refund if I cancel the order?Will you resend items if my package is detained or lost?Can I get a full refund if I don’t want resend?I will get my refund via what kind of channel?
My Account FAQs
How do I change my address?How do I get an account?How can I change, correct, or update the information on my account?How do I create or change my password?How Do I Unsubscribe the Newsletter?Is my account safe?How do I modify my account details?I forgot my passwordRole for Creating An AccountHow do I write a review?
International Shipping & Delivery FAQs
I accidentally placed my order with the incorrect shipping address. What should I do?What are your holiday shipping cut-off times?How do I check the estimated delivery date of a product?How many delivery attempts will your website make if I am unable to receive my package?May I refuse to sign for the parcel if I find the product has been broken or damaged?Do you ship internationally?