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International Shipping & Delivery FAQs (6)
My Account FAQs (10)
My Orders FAQs (5)
Payment FAQs (4)
Returns & Refunds FAQs (5)
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Frequently Asked Questions
Payment FAQs
How long will payment be confirmed?
How to inform us of the relevant information after payment?
How do I know whether my payment went through or not?
The payment can be canceled after the payment?
My Orders FAQs
How to edit orders?
Can I return my package if I don’t like it?
Does my package need a signature?
I’ve just conformed my order, can I add other item to it?
When will I receive conformation that my order is on its way to me?
Returns & Refunds FAQs
Can I return the package if I don’t think it is the correct one?
Can I get a full refund if I cancel the order?
Will you resend items if my package is detained or lost?
Can I get a full refund if I don’t want resend?
I will get my refund via what kind of channel?
My Account FAQs
How do I change my address?
How do I get an account?
How can I change, correct, or update the information on my account?
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How Do I Unsubscribe the Newsletter?
Is my account safe?
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I forgot my password
Role for Creating An Account
How do I write a review?
International Shipping & Delivery FAQs
I accidentally placed my order with the incorrect shipping address. What should I do?
What are your holiday shipping cut-off times?
How do I check the estimated delivery date of a product?
How many delivery attempts will your website make if I am unable to receive my package?
May I refuse to sign for the parcel if I find the product has been broken or damaged?
Do you ship internationally?